Terms and Conditions

In consideration of the Hire Price to be paid by you and the agreements set forth in these Terms and Conditions, Azura Hire agrees to rent you the Garment as selected by you.

You agree and acknowledge that you are renting a Garment for a limited time of 4 days and that ownership of the Garment at all times remains with Azura Hire. You agree and acknowledge that you are not purchasing the item and instead are hiring.

You agree to pay the Hire Price advertised in full to secure the Garment and must be made prior to pick up/postage to enable Azura Hire to release the Garment to you. Once the Hire is confirmed by paying for the Hire and agreeing to these Terms and Conditions you are not entitled to a refund but given 72 hours notice are entitled to store credit.  

You understand that if you wish to cancel the rental of the Garment you must provide Azura Hire with minimum of 72 hours’ notice prior to the delivery date. Upon cancellation, you will be entitled to an indefinite credit note for the value of the Hire Price. Alternatively, the Garment can be swapped for another. Any difference in price must be paid. If less notice is received it is at the discretion of Azura Hire whether you will be entitled to a credit note. Azura Hire cannot be held responsible due to any sickness or cancellation of events.


After paying for acknowledge and accept that the Garment will be posted to you on and delivered to you on the first day of your chosen rental date via Royal Mail and the tracking number will be provided to you upon lodgment. 

A pre-paid Royal mail label will be included with your package to enable you to return the Garment. The Garment must be lodged at the post office on the morning of your last rental date, no later before 12pm. Any lost/damaged Garments in transit where a lodgment receipt cannot be provided will be treated as a damaged/stolen Garment. Because Royal Mail are a third party, Azura Hire cannot be held responsible for any delays after lodging the parcel or if the customer lists an incorrect postal address. It is the responsibility of you to ensure postage time frames are checked on the Royal Mail website prior to hiring a garment.

You agree you are responsible for any loss, destructions and damage of the Garment upon time of arrival until the time of return. The Garment is only deemed returned once Azura Hire receive the it in accordance with the Terms and Conditions set forth in this agreement.

You agree that you are liable for any damages to the Garment, including, but not limited to; ripping, soiling, burns, colour distortion and you will be liable to pay the full Recommended Retail Price of the Garment or the cost of repairing the damages up to Azura Hire's reasonable discretion, whichever is the lesser price. You agree you will be charged for any loss of income due to damages where future Hires are affected. If a perfect fix cannot be made but the Item is received in reasonable condition to continue to Hire you will be asked to pay a portion of the Recommended Retail Price as compensation for damage.

You acknowledge dry cleaning of the Garment is included in the Hire Price and agree to return the Item unwashed.

If the Garment is not returned by the Return Date a late fee of 50% of the rental value will be charged for every day the outfit is late up to 14 days.
If the item is not returned by 14 days, Azura Hire will assume it has been lost/stolen and you will be charged 200% of the retail price of the item.


You agree that, for insurance purposes, Azura Hire may keep your card details on file for the duration of the Hire period. Azura Hire reserves the right to take all steps necessary to collect amounts due from you, including but not limited to; legal action and/or using third party collection agencies. You are liable for the cost of the Garment + any costs incurred by Azura Hire to recover money from you should the Garment not be returned in accordance with the Terms and Conditions.

You agree your email address will be added to Azura Hires exclusive Mailing List. You can unsubscribe from this list at any time.


Azura Hire reserves the right to amend the Terms & Conditions at any time and without notice to you.